Service owners collaborate with the ITCP team to craft email communications that are sent to specific mailing lists at Indiana University. These mailing lists have been developed to inform the proper audience about university-wide UITS services. Through continuous, timely dialogue, IT Pros are made aware of important information that will ensure the success of technology at IU. To view an archive of communications, please check the ITCP Blog.
If you are an IT Service owner that would like ITCP to send a mailing on your behalf, please view our format requirements located on the Service Owner Information page.
Infoshares and Coffee Hours
ITCP collaborates with UITS service owners and university departments to inform IT Pros about the ever-changing technology environment at Indiana University. These live-streamed events provide relevant information to keep IT Pros in-the-know concerning new technology, upgrades, changes, and removal of legacy products.
Infoshares are formal presentations hosted by ITCP and presented by a Service Provider. The events will begin with a slide presentation, and then allow time at the end for formal Q&A session. Events are recorded and will be posted to the ITCP Kaltura channel approximately 2 business days after the event.
Coffee hours are informal events hosted by ITCP with Service Providers aimed at IT Professionals. At each event we aim to have a representative from the Service Provider, an ITCP team member, and Tier 2 Support. These event can take place as needed to allow IT Professionals a chance to ask questions and discuss a topic without a formal presentation.
If you are an IT Service Owner or an IT Support Unit that would like to host or request an infoshare or coffee hour, please use our request form located on the Service Owner Information page.
ITCP collaborates with 3rd party vendors like Apple and Dell to host information sessions for UITS service owners, university departments, and IT Pros. In these sessions, vendor representatives may highlight upcoming product releases, share information that can help IU's IT community better support their products, and demonstrate new product features that will enhance the university’s mission of education and research.